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Customer Support
Welcome to Orion's Vault customer support! We are here to assist you with any questions or concerns you may have. Feel free to reach out to us via the contact form below, and our dedicated team will get back to you as soon as possible.
Get in Touch!
Have a question or need assistance? Fill out the form below and our team will be in touch with you shortly.
Chat with Us
Have a quick question? Chat with our support team now! We're available to help you with anything related to our trading card products.
FAQ
Frequently Asked Questions
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How can I place an order on Orion's Vault?To place an order on Orion's Vault, simply browse our collection, select the items you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.
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How will my cards be packaged at Orion's Vault?At Orion's Vault, we take great care in packaging your cards to ensure they arrive in pristine condition. Your cards will be securely wrapped and protected in a bubble mailer and in a card sleeve. Bulk orders will come in a small box. Any card sold for over $10 will come in a top loader for extra protection.
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How long will it take for my package to arrive from Orion's Vault?The delivery time for your package from Orion's Vault may vary depending on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days, and delivery times range from 3-7 business days within the US.
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What cards are included in the 25 and 50 card bundles at Orion's Vault?The 25 and 50 card bundles at Orion's Vault contain a mix of popular Pokémon cards from various sets and series. Each bundle is chosen at random from our selection of cards currently on hand and will not contain repeats of any cards. The 25 pack bundle will contain 23 common/uncommon cards and 2 rare of better cards. The 50 pack bundle will contain 45 common/uncommon cards and 5 rare of better cards.
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